Refund Policy
How refunds and reprints work for made-to-order StoryLid skins.
This is a draft and is being reviewed by a lawyer. It may change before launch.
Last updated: September 26, 2026
Made to order
Every skin is printed just for you, so we can't accept returns for change of mind once your print file has been approved and sent to the printer.
Before printing
Changed your mind? Email us before we send your file to the printer and we'll refund you in full.
Misprints and damage
If your skin arrives misprinted, damaged, or cut for the wrong model through our mistake, send us a photo within 30 days and we'll reprint it free — or refund you if you prefer.
Subscriptions
You can cancel a subscription online any time; it stays active until the end of the period you've paid for. We don't refund partial periods, except where the law requires it. If a 2-year plan is refunded, the skin included free with it is charged at $30.
How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. Sales tax is refunded with it.
Chargebacks
Please contact us before disputing a charge with your bank; most problems are solved within a day. If a charge is disputed, related QR codes may be paused until it is resolved.
Contact
DeepConexión LLC, San Antonio, Texas, USA · hello@storylid.com